Shipping policy
Last updated: August 27, 2026
Thank you for choosing Vigor Chocolate. We carefully prepare and package every order to help ensure your chocolate arrives safely, discreetly, and in good condition. This Shipping Policy explains our order-processing procedures, estimated delivery times, international shipping requirements, and what to do if there is a problem with your shipment.
Order Processing
Orders are processed on business days, excluding weekends and public holidays. Once your order has been prepared and transferred to the shipping carrier, you will receive a shipping confirmation email containing your tracking information, when tracking is available.
Orders placed during sales, promotions, product launches, or holiday periods may require additional processing time due to increased order volume.
Estimated Delivery Times
Estimated delivery times after an order has been processed are generally:
- United States: approximately 5–10 business days
- International destinations: approximately 7–14 business days
- Expedited shipping: faster delivery options may be available during checkout for eligible destinations
These timeframes are estimates and are not guaranteed. Delivery may be affected by the destination, carrier service, weather, customs inspections, public holidays, incorrect address information, or other circumstances outside our control.
Shipping Rates
Available shipping methods and charges are displayed during checkout before you complete your purchase. Shipping rates may be calculated according to your delivery address, package weight, order size, and selected carrier service.
Any free-shipping promotion will be subject to the terms displayed with that promotion and may be limited to specific destinations, order values, or delivery services.
International Shipping
Vigor Chocolate ships to eligible international destinations shown during checkout. The availability of shipping to a particular country may depend on carrier coverage, local import restrictions, customs requirements, and product-entry regulations.
International customers are responsible for confirming that the product may be lawfully imported into and received within their destination country. Orders may be inspected, delayed, refused, or returned by customs or another government authority.
Customs Duties, Taxes and Import Charges
Unless expressly collected during checkout, customs duties, import taxes, brokerage charges, and similar fees are not included in the product price or shipping charge. These charges are imposed by the destination country and are the responsibility of the recipient.
Vigor Chocolate cannot control or predict customs charges. Please contact your local customs authority if you need information about possible fees before placing an order.
Shipping charges, customs duties, and import fees may not be refundable when an international shipment is refused, abandoned, or returned because the recipient declined to pay required charges or failed to comply with local import requirements.
Discreet Packaging
We understand the personal nature of our products. Orders are shipped in secure, discreet outer packaging. The shipping label must still contain the information required by the carrier and applicable customs regulations.
Warm-Weather Shipping
Chocolate is sensitive to heat. We take reasonable care when preparing orders; however, exposure to high temperatures during transportation or after delivery may cause softening or melting.
Please monitor your tracking information and retrieve your package promptly after delivery. Avoid leaving the package outdoors, inside a mailbox, or in a hot vehicle. After receiving it, store the product according to the instructions on its packaging.
If the chocolate arrives softened but the packaging remains sealed and undamaged, allow it to return to a cool, stable temperature before opening. A temporary change in appearance or texture does not necessarily mean the product is unsafe.
Tracking Your Order
When tracking is available, the tracking number will be included in your shipping confirmation email. Please allow time for the carrier to scan the shipment before tracking activity appears.
A tracking status marked “label created” means the shipment information has been submitted to the carrier. Tracking may not update until the carrier receives and scans the package.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address during checkout. Please review your address carefully, including apartment, suite, unit, postal code, and country information.
If you discover an error, contact us immediately at support@vigorchocolate.shop. We will try to assist, but we cannot guarantee that an address can be changed after an order has entered processing or been transferred to the carrier.
Additional shipping charges may apply if an order must be resent because the address supplied during checkout was incorrect, incomplete, or undeliverable.
Delayed Shipments
Carrier delays occasionally occur. If your tracking information has not updated for several business days or your order has passed its estimated delivery window, please contact the carrier first and then email us with your order number.
Vigor Chocolate is not responsible for delays caused by carriers, customs processing, severe weather, transportation disruptions, labor actions, incorrect addresses, or events beyond our reasonable control. We will nevertheless make a reasonable effort to help you obtain information about the shipment.
Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it:
- Confirm that the shipping address on your order is correct.
- Check entrances, mailrooms, reception areas, parcel lockers, and other secure locations.
- Ask household members, building staff, or nearby neighbors if they accepted it.
- Allow up to 48 hours, as some carriers mark packages as delivered before final placement.
- Contact the shipping carrier to request delivery confirmation or GPS delivery details.
If the package remains missing, email support@vigorchocolate.shop with your order number and tracking number. We will review the matter with you. Refunds or replacements are not automatically guaranteed for packages confirmed as delivered to the address entered at checkout.
Lost Shipments
A package must be considered lost under the carrier’s procedures before we can complete a lost-shipment review. If your order has not arrived and the carrier confirms that it is lost, contact us with your order and tracking information.
Approved lost-shipment claims may be resolved with a replacement or refund, depending on product availability and the circumstances of the shipment.
Damaged Orders
Please inspect your order promptly after delivery. If it arrives damaged, opened, contaminated, or otherwise unusable, contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the problem
- Clear photographs of the product
- Photographs of the product packaging and shipping box
- A photograph of the shipping label
Please do not consume a product if its seal is broken, the package appears tampered with, or you believe it may be unsafe. Keep the damaged product and all packaging until we finish reviewing your claim.
Returns and Refunds
Because Vigor Chocolate is a consumable product, we cannot accept returns of opened, used, or unwanted products. Change-of-mind purchases and individual dissatisfaction with taste or results are not normally eligible for a refund.
Damaged, defective, incorrect, or carrier-confirmed lost orders will be reviewed individually. Any replacement or refund is subject to our Refund Policy.
Order Cancellations
If you need to cancel an order, email us as soon as possible. We will attempt to accommodate the request, but an order cannot be canceled once it has been processed, packed, or transferred to the shipping carrier.
Contact Us
For shipping assistance, contact:
Vigor Chocolate
1492 High Ridge Road, Suite 8
Stamford, Connecticut 06903
United States
Email: support@vigorchocolate.shop
Please include your order number in all shipping-related correspondence.